Questions
Answers to what people ask most. Policies on deposits, children, extra beds, pets, and cancellations will be announced before opening.
Staying
What are check-in and check-out times?
Check-in is from 2 pm and check-out is by 12 noon. Early check-in and late check-out depend on availability and may carry a charge.
Can I check in online?
Yes. We send a check-in link on WhatsApp before you arrive. On arrival, show your original ID and collect your key.
What ID do I need?
A valid national ID card (KTP), passport, or driving licence for every adult guest.
Is breakfast included?
It depends on the rate you choose: room only or with breakfast. This is shown when you book.
Is there parking?
Yes, for about 30 cars, plus motorbike parking and a bus drop-off.
Payment
How can I pay?
Cash, card, or bank transfer. Online payment (virtual account, card, QRIS) follows once the payment system is live.
Are website rates the same as on travel apps?
Rates are shown as “from” and confirmed when you book, based on the hotel's reservation system.
Cafe
Is the cafe open to the public?
Yes. Cafe visitors come in through their own entrance from the car park, without passing the room areas.
Can I reserve a table?
Yes, on WhatsApp. For groups and small events, tell us the number of people and the time.
Safety
Is it safe to swim at the beach?
Check the sea-conditions board at the beach access. The south coast can have big waves; swimming is not allowed when waves are high.
What about earthquakes or tsunamis?
The evacuation route to the assembly point on higher ground is explained at check-in. Evacuation signs run along the route.
Is the pool supervised?
The pool has depth markers, non-slip edges, and life rings. Children must be supervised by their parents.
Still have a question?
Ask us directly and we'll reply on WhatsApp.